Tel.: +86 133 3664 7583

Email: info@nbyufei.com

Contact Person: Rolen Okina

Outdoor BBQ

Most Asked Questions

We collect a lot of FAQs from our real clients and please check out our FAQ page. Also, feel free to chat with us via LiveChat (on the right bottom corner), phone call, email, or just simply drop us a line below:

What is the minimum order quantity (MOQ) for your products?

The MOQ varies depending on the product, ranging between 10 and 200 units. However, if the product is currently in stock, the MOQ may be lower. For customized products that require mold reopening, the MOQ may be higher.

 
Do you offer the option to have my own logo on the products?

Yes, we provide OEM/ODM services, allowing you to have your own logo on the products.

 
What type of packaging do you offer?

We offer customized packaging solutions tailored to your specific requirements. For example, e-commerce customers often prefer mailbox packaging.

 

Do you sell your items in the EU?

Yes, we not only sell our products in Europe but also in North and South America.

 
Is it possible to purchase a single battery compatible with all power tools?

We offer a range of power tool batteries that are designed for universal use. For more detailed information, please reach out to us.

 

Can I request a sample?

Certainly! A sample can be provided for your reference. Please get in touch with us for further details.

 

Are all the necessary certifications for the EU market included with the products?

Yes, we provide CE certificates for our products, and some of them have been issued by the EU Notified Body to ensure compliance and meet the requirements for circulation in the European market.

 

What directives are covered by your CE certificate?

The directives covered by our CE certificate vary depending on the product. For example, power tools may include directives such as EMC (Electromagnetic Compatibility) and MD (Machinery Directive).

 

Can I select a specific certification authority?

Yes, you have the option to appoint a certificate authority of your choice. For more information and consultation regarding this matter, please contact us. Additionally, if you have any questions about the certificate, our professional staff will provide free support and assistance to address your queries.

What is the experience level of your team in this field?

Our team consists of experienced professionals with over 10 years of collective expertise in this field.

 

Which markets do you cater to?

Our services primarily cater to clients from Europe, North America, and South America. We work with a diverse range of clients, including online shops, small-town wholesalers, and retailers.

 

Do you provide dropshipping services?

At the moment, we do not offer drop shipping services directly. However, we can certainly provide recommendations for reputable companies that specialize in offering excellent dropshipping services.

 

Do you have some warehouses in Europe?

We currently do not have a warehouse in Europe, but we have plans to establish one in the future.

What services do you offer?

We offer a comprehensive range of services designed to meet your specific needs:

  1. Product Sourcing: We specialize in finding top-quality products tailored to your requirements. Whether you need unique items or trusted staples, we’ve got you covered.

  2. High-Quality Photo Services: Our skilled photographers capture your products in the best light, ensuring stunning visuals that resonate with your audience.

  3. OEM/ODM Product Customization: Customize products to align with your brand identity. We provide expert guidance and support throughout the customization process.

  4. Market Information Service: Stay ahead of the competition with our market insights. We provide valuable data and trends to help you make informed decisions.

  5. Value-Added Services: Beyond our core offerings, we provide additional services to enhance your experience and business success.

For more in-depth information about each service, please visit our Service page.

 

What is your response to product issues?

If a problem arises with one of our products, we take the following steps:

  1. Assessment: We will thoroughly investigate the situation to understand the root cause and determine whether it is due to our fault.

  2. Compensation: If the issue is found to be our responsibility, we will provide appropriate compensation, which may include monetary reimbursement or a free replacement. 

We are committed to ensuring the highest quality standards for our products and stand by our customers in resolving any issues that may occur. Your satisfaction is our priority. You can review our customer case studies related to quality concerns for more information.

Contact Us Today, Get Reply Tomorrow

Your information will be kept strictly confidential.

Benvan

I am Benvan, the CEO of YUFEI, I and my team would be happy to meet you and learn all about your business, requirements, and expectations.

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